Responsible Social Gaming

Courtside Games, Inc. (“Courtside,” “we,” “our,” or “the Company”) is fully committed to promoting responsible social gaming as a policy of customer care and social responsibility. We aim to provide the most fun, social, and rewarding experience possible while taking appropriate measures to ensure this is done responsibly and in a way that fosters customer protection.

We believe it is our responsibility to our customers to ensure that you enjoy your experience using our products, while remaining fully aware of the potential risks that can be associated with social gaming if you don’t take the necessary safeguards to manage your play.

To ensure that you continue to enjoy safe and manageable play, we fully support responsible social gaming and have put measures in place to assist players who wish to manage their play, and we reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

1. Keeping Track of Your Play

1.1. Playing social games should be treated as a fun pastime. Here are some tips to help you manage your social gaming:

Keep it fun

1.2. Playing social games is a form of entertainment, but they should be played in moderation and not to escape reality or for the purpose of generating income through winning prizes.

1.3. Play social games in the right frame of mind and avoid playing if you are under the influence of alcohol or drugs.

Don’t spend above your means

1.4. Set a budget for your entertainment and stick to it. Only purchase Courtside Coins if you can afford to do so. You can always claim Courtside Coins to play for free and play with Courtside Cash via Courtside’s alternative methods of entry (see our Sweepstakes Official Rules).

1.5. Strictly manage your budget and don’t chase losses.

Keep track of your playing time

1.6. We’re happy you’ve chosen Courtside and we hope that you can continue to enjoy playing, but don’t let social gaming take up too much of your time. Just like going to a live sporting event or movie theater, Courtside exists to provide entertainment.

Make use of our gaming management tools

1.7. If you need some time out to cool-off or exclude yourself from the Courtside platform for a longer period of time, you can follow the steps in Section 2.

1.8. If you think you may be gaming too often, review the self-assessment questions in Section 3 below.

2. Staying In Control

2.1. We encourage our customers to socially game responsibly, so we offer a variety of responsible social gaming features.

Session Reminders

2.2. Courtside may assist you to play responsibly by operating a Session Reminder from time to time.

2.3. The Session Reminder may:

• 2.3a. display how long you have been playing;
• 2.3b. display your Courtside Coins and Courtside Cash played since logging in; and
• 2.3c. allow you to end the session or continue playing.

Set Daily, Weekly, and/or Monthly Limits

2.4. From time to time, Courtside may offer a daily, weekly, and/or monthly limits function. Where available, this function may provide you with options to request pre-set limits, which may include one or more of the following:

• 2.4a. how many Courtside Coins you can purchase each day, each week, and/or each month;
• 2.4b. the amount of Courtside Coins and/or Courtside Cash you play each day, each week, and/or each month;
• 2.4c. how much time you spend playing each day, each week, and/or each month; and/or
• 2.4d. the maximum amount of Courtside Coins and/or Courtside Cash you will allow yourself to play each day, each week, and/or each month.

2.5. To request a limit, once you have signed in, select the “Contact Us” link, enter your email address, and send us a message indicating the limits you would like applied to your Courtside account usage. The specific limit types and durations available may vary and are subject to change at Courtside’s discretion.

2.6. We will review your request and do our best to efficiently apply any requested limits that are available, or send you a follow-up response if further clarification is needed or if a requested limit is not currently supported. Any limits will not come into effect until they have been implemented and this has been communicated to you. If after this you find that the limits have not taken effect, it is your responsibility to please inform us immediately.

2.7. You can request to change or revoke a limit you have set by sending us a request via the “Contact Us” link on the platform, stating your intention to change or revoke the previously imposed limits. However, limits generally cannot be changed or revoked until the conclusion of the selected limitation period.

Cool-Off Periods

2.8. If you need to take a break from the Courtside platform, you can select a cool-off period of 1 day, 7 days, or 30 days.

2.9. To take a break, once you have signed in, select the “Contact Us” link, enter your email address, and send us a message indicating you would like to cool-off for a period of 1 day, 7 days, or 30 days.

2.10. Cool-off periods expire at the conclusion of the selected period and cannot be shortened in duration.

2.11. During your cool-off period you will not have access to your Courtside account. This means you will not be able to log in, make purchases, or make picks. If you require access to your Courtside account history and information you will need to email Customer Support.

2.12. You may make redemptions during your cool-off period by sending us a request via the “Contact Us” link on the platform, stating you want to make a redemption from your account.

Self-Exclusion

2.13. If you want to preemptively exclude yourself from the Courtside platform so that you are unable to create a Courtside account, you can email your request to support@courtside.app. You can exclude yourself for 1 year, 3 years, or 5 years. The email must include your full name, residential address, email address, and age to allow us to block you from registering and playing on the Courtside platform in the future.

2.14. If you have an active Courtside account and want to exclude yourself from the Courtside platform, once you have signed in, select the “Contact Us” link, enter your email address, and send us a message indicating you would like to exclude yourself for 1 year, 3 years, or 5 years.

2.15. We will apply your self-exclusion as soon as practically possible; however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been implemented by us and communicated to you. If after this you find that you can still access the Courtside platform, it is your responsibility to inform us immediately.

2.16. During a self-exclusion period, you will not have access to the Courtside platform. If you require access to your account history and information you will need to email Customer Support.

2.17. At the conclusion of your exclusion period, it will only be possible to create or reactivate your Courtside account by making a written email request to Customer Support. Your exclusion period cannot be shortened in duration; however, you can extend the exclusion period.

2.18. Once the self-exclusion is applied, you will no longer receive marketing materials from Courtside. We strongly recommend that you also seek exclusion from all other social gaming platforms and avoid social media channels related to such platforms.

2.19. We may also exclude you from the Courtside platform at our sole discretion if there are reasons to indicate that you may have a social gaming problem.

Permanent Account Closure

2.20. You may choose to close your Courtside account. If you wish to do so, provide a written email request to Customer Support at support@courtside.app.

2.21. We reserve the right to refuse or close your Courtside account in our sole discretion, pursuant to the agreed-upon Terms of Use.

3. Self-Assessment

3.1. If you think your or someone else’s social gaming is becoming problematic, then it may be a good idea to consider the self-assessment questions below.

• 3.1a. Do you often re-live social gaming experiences or think about future ones?
• 3.1b. Do you hide or lie about your social gaming?
• 3.1c. Do you get very angry when someone or something interrupts a social game?
• 3.1d. Have you ever taken a break from social gaming and binged uncontrollably upon your return?
• 3.1e. When upset, do you soothe yourself with social games or plans to play social games?
• 3.1f. Do you find yourself social gaming in the early morning?
• 3.1g. Do you find ways to play social games when away from home?
• 3.1h. Do you set limits with social gaming and then break them, playing hours longer than intended?
• 3.1i. Do you lose hours of sleep to social gaming?
• 3.1j. Have you called in sick or late to work or skipped classes to play social games?
• 3.1k. Have you sworn off a social game, deleted your account, and later returned to it?
• 3.1l. Do you feel guilt and shame around your social gaming?
• 3.1m. Does social gaming contribute to arguments in your relationships?
• 3.1n. Has social gaming taken the place of any hobbies or sports you used to enjoy?
• 3.1o. Do you forget appointments, responsibilities, or deadlines in work or school when social gaming?
• 3.1p. Do you become irritated and defensive when people suggest you might be social gaming too much?
• 3.1q. Have your hours spent social gaming increased over time?
• 3.1r. Do you blow off social events to play social games?
• 3.1s. Have you lost contact with friends and family since social gaming?
• 3.1t. Do you have intense feelings (highs, lows, anger, fear) while social gaming?

3.2. The more questions that you answer “yes” to, the more likely it is that you are having difficulties with your social gaming. To speak with someone who can give you advice and support, please contact the Support Organization referred to in Section 4.

4. Support Organization

4.1. Should you wish to access help and support services for people who have been adversely affected by social gaming, we advise you to get in touch with Computer Gaming Addicts Anonymous (CGAA) using the following email address: helpline@cgaa.info.